Privacy Policy
Black Velvet Sound
Effective date: 7 June 2026
1. Who we are
Black Velvet Sound (“we”, “us”, “our”) provides online audio services including mixing and mastering for independent artists.
Our website address is: https://blackvelvetsound.com/
2. What information we collect
We collect the following types of personal data when you use our website:
a) Information you provide directly
- Name
- Email address
- Billing information (processed securely via Stripe)
- Order details (selected services, project notes)
- Audio files uploaded for processing
b) Payment information
All payments are processed securely by third-party providers (Stripe).
We do not store or have access to your full card details.
c) Technical data
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
This is collected via standard analytics tools to improve site performance.
3. How we use your information
We use your data to:
- Process and fulfil orders
- Deliver mixing and mastering services
- Communicate with you about your project
- Send order confirmations and service updates
- Improve our website and services
We do not sell or share your personal data with third parties for marketing purposes.
4. File uploads
When you upload audio files to us:
- Files are used solely for the purpose of completing your order
- Files may be stored temporarily during the project
- Files are not shared publicly or with third parties
- Files may be deleted after completion unless otherwise agreed
5. Legal basis for processing (UK GDPR)
We process your personal data under the following lawful bases:
- Contract: to fulfil your order
- Legal obligation: for accounting and tax records
- Legitimate interest: to operate and improve our services
6. How we store your data
Your data is stored securely using:
- WordPress (website platform)
- WooCommerce (order system)
- Stripe (payment processing)
- Email service provider (order notifications)
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
7. Data retention
We retain personal data only as long as necessary:
- Order records: up to 7 years (for tax/legal purposes)
- Audio files: temporarily during project completion
- Email correspondence: as needed for support history
8. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally applicable)
- Object to processing in certain circumstances
To exercise these rights, contact us at: info@blackvelvetsound.com
9. Third-party services
We use trusted third-party providers, including:
- Stripe (payment processing)
- WooCommerce (e-commerce platform)
- Hosting provider (Hostinger or equivalent)
Each provider has its own privacy policy governing data use.
10. Cookies
This website uses cookies to:
- Enable site functionality
- Improve user experience
- Track basic analytics
You can disable cookies in your browser settings.
11. Changes to this policy
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated effective date.
12. Contact
If you have any questions about this Privacy Policy, contact:
Email: info@blackvelvetsound.com
Website: https://blackvelvetsound.com/